Shipping policy

Shipping Information

1. Order Processing Time
 • Orders are usually processed within 1–3 business days after payment is received.
 • Orders placed on weekends or public holidays are processed on the next business day.
 • During busy periods (sales, promotions, holidays), processing times may be slightly longer.

⸻

2. Delivery Times (After Dispatch)

Estimated delivery times:
 • United Kingdom: approx. 2–5 business days
 • International: approx. 7–14 business days, depending on your country and local postal services

These timeframes are estimates and are not guaranteed.

⸻

3. Order Tracking
 • Where tracking is available, we will send you a tracking number and link by email after your order has been dispatched.
 • For some lower-cost shipping options, tracking may be limited or not available; we will indicate this at checkout.

⸻

 M4.issed Deliveries & Incorrect Addresses
 • Please ensure your delivery address and contact details are correct at checkout.
 • If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, we can:
 • Re-send the parcel (additional shipping fees may apply), or
 • Refund the order minus the original shipping costs (where applicable).

We are not responsible for delays or non-delivery caused by incorrect address details provided by the customer.

⸻

4. Customs, Duties & Taxes (International Orders)
 • International orders may be subject to customs duties, taxes, and handling fees imposed by your local customs office.
 • These charges are not included in our product or shipping prices and are the responsibility of the customer.
 • We are not responsible for delays caused by customs processing in your country.