Shipping & Handling
1.1 Where We Ship
We currently ship to:
• United Kingdom
• Selected international destinations (where available at checkout)
If your country is not shown at checkout, we may not currently ship there.
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1.2 Order Processing Time
• Orders are usually processed within 1–3 business days after payment is received.
• Orders placed on weekends or public holidays are processed on the next business day.
• During busy periods (sales, promotions, holidays), processing times may be slightly longer.
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1.3 Delivery Times (After Dispatch)
Estimated delivery times:
• United Kingdom: approx. 2–5 business days
• International: approx. 7–14 business days, depending on your country and local postal services
These timeframes are estimates and are not guaranteed.
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1.4 Shipping Costs
• Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order.
• Any available shipping options (standard, express, etc.) and prices will be shown before you confirm your order.
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1.5 Order Tracking
• Where tracking is available, we will send you a tracking number and link by email after your order has been dispatched.
• For some lower-cost shipping options, tracking may be limited or not available; we will indicate this at checkout.
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1.6 Missed Deliveries & Incorrect Addresses
• Please ensure your delivery address and contact details are correct at checkout.
• If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, we can:
• Re-send the parcel (additional shipping fees may apply), or
• Refund the order minus the original shipping costs (where applicable).
We are not responsible for delays or non-delivery caused by incorrect address details provided by the customer.
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1.7 Customs, Duties & Taxes (International Orders)
• International orders may be subject to customs duties, taxes, and handling fees imposed by your local customs office.
• These charges are not included in our product or shipping prices and are the responsibility of the customer.
• We are not responsible for delays caused by customs processing in your country.